We look forward to hearing from you.

• CUSTOMER SERVICE
  Submit order related questions, view shipping rates, tracking links, or submit any other customer service request.
• 
  

  Contact us via e-mail by using the email address below.
  Normal response time is one business day.
  If this is not order-related, please click here to contact us.

   

  To track your shipped GoldenFactory order online:
  (In my account page, click track packages)
  Track My Order
  

• Or email us for immediate assistance:
  Sales: sales@goldenfactory.com
  Order: order@goldenfactory.com
  Information: info@goldenfactory.com  
  
  
  

• RETURNS
  Our return policy and procedures are here.
  Click here to view our Return Policy

• REQUEST INFORMATION
  If you would like more information on our company, our products, and etc, request it here.

  Info Request Form

  Please complete all fields on this form and click on the SUBMIT button to ask about our company and products. * Required Fields Prefix: None Mr. Mrs. Ms. First Name:* Last Name:* E-mail Address:* Comments: Please enter the following code into the box provided:

  Please note that all personal information, such as e-mail addresses and billing and shipping information provided to GoldenFactory is not shared with other companies except as necessary to fulfill product orders on your behalf. Please view our Privacy Statement for additional information on this subject.